plaguing Sidekick owners (see: T-Mobile Microsoft SideKick Data Loss
Warning Danger Server Issues Result in SideKick Data Loss "
Possibility of Recovering Data �Extremely Low � )ย and whilst they and
Microsoft (Danger) are working behind the scenes to try to recover any
data they can T-Mobile have acted not only to apologise to its customers
but also to confirm that compensation is on the cards for Sidekick users
who �have experienced a significant and permanent loss of personal
content should it transpire that their data cannot be recovered.
Here s T-Mobile s official statement:
T-MOBILE STATUS UPDATE ON SIDEKICK DATA DISRUPTION, MON., OCT. 12
Dear valued T-Mobile Sidekick customers:
We are thankful for your continued patience as Microsoft/Danger
continues to work on preserving platform stability and restoring all
services for our Sidekick customers. We have made significant progress
this past weekend, restoring services to virtually every customer.
Microsoft/Danger has teams of experts in place who are working
around-the-clock to ensure this stability is maintained.
Regarding those of you who have lost personal content, T-Mobile and
Microsoft/Danger continue to do all we can to recover and return any
lost information. Recent efforts indicate the prospects of recovering
some lost content may now be possible. We will continue to keep you
updated on this front; we know how important this is to you.
In the event certain customers have experienced a significant and
permanent loss of personal content, T-Mobile will be sending these
customers a $100 customer appreciation card. This will be in addition to
the free month of data service that already went to Sidekick data
customers. This card can be used towards T-Mobile products and services,
or a customer's T-Mobile bill. For those who fall into this category,
details will be sent out in the next 14 days " there is no action
needed on the part of these customers. We however remain hopeful that
for the majority of our customers, personal content can be recovered.
Sidekick customers can continue to visit T-Mobile Sidekick Forums
(http://www.t-mobile.com/sidekick) on a regular basis to access the
latest updates, as well as FAQs regarding this service disruption. The
Forums also offers tips and suggestions for rebuilding content on your
device.
UPDATE: See Microsoft Confirm Sidekick Data Recovery "We Have Recovered
Most, if Not All, Customer Data", Says MS .


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